As our client, you will have a team of highly qualified professionals working for you to provide the best coverage for you, your family, or your business. Building long-lasting relationships with each of our clients is our number one priority.
Richard "Rick" Rogers
Branch Owner and Member of TWFG Agents Advisory Board
Licensed Property, Casualty, Life & Health Insurance Agent
Certified Professional Insurance Agent (CPIA) Designation
Professional Insurance Agents (PIA) of Louisiana Member
“As your local family insurance agent, I am here to provide dependable coverage at an affordable price. I understand that insurance is more than a policy; it’s about trust and relationships.”
Rick Rogers, a marketing and management graduate of Nicholls State University, has over 22 years of insurance experience. He is passionate about helping individuals and families best protect their most valuable assets. Rick takes the time to provide his clients with the best coverage options through the vast collection of TWFG’s carriers. The Woodlands Financial Group (TWFG) is one of the nation’s largest privately-owned independent agencies, and Rick is proud to locally own one of the company’s fastest growing branches. He believes in agency teamwork, individual service, and always reminds each client that “I am here for you!”
Tracey S. Rogers
MBA, CPIA, Director of Sales - Branch Manager
Licensed Property and Casualty Insurance Agent
Certified Professional Insurance Agent (CPIA)
Masters of Business Administration (MBA)
“I love what I do! It is my goal to provide low cost, quality insurance packages to each and every client I serve as well as to make the process simple, informative, with friendly and amazing customer service.”
Tracey was born in South Louisiana and loves the rich culture and character of New Orleans. Growing up, Tracey always wanted to be an Accountant. She has an undergraduate degree in Accounting and a graduate degree in Business (MBA). When Rick made the decision to open his Independent Insurance Agency, Tracey knew immediately she wanted to be a part of his team. As a licensed property and casualty insurance agent with over 10 years of experience, Tracey appreciates working with each and every client, whether they are purchasing a new home, an auto, or just shopping for lower rates; she takes great pride in assisting them achieve their goals. Tracey delivers outstanding service, which has shown over the years by the consistent referrals she receives, which is the ultimate compliment in this industry!
Joyanne B. Masanz
Licensed Sales Agent
“With experience in many areas of the insurance industry, I have a lot to offer my clients. My goal is to treat my clients the way I expect to be treated and to provide the most cost efficient quotes available in today’s markets. Do unto others as you would want them to do unto you is my motto.”
With a total of 35 years in the insurance industry, Joyanne’s extensive experience includes claims management, office management and knowledge in the field of underwriting. Currently, Joyanne is a Licensed Sales Agent with specialties in property, casualty and commercial insurance.
Joyanne is a graduate of The University of New Orleans and has an Associate’s Degree in business. Joyanne served as the first female President of “100 plus year old Honorable Order of the Blue Goose Insurance Fraternity” through Katrina and the year that followed. She is also a member of the PIA and actively participates in their events.
Licensed Sales Agent
Chad has been a part of the insurance industry in the metropolitan New Orleans area since 2013. He has experience in both the independent and direct writing facets of insurance producing. He specializes and is knowledgeable in personal lines (Property & Casualty), and commercial insurance. Chad takes pride in offering a high level of customer service, offering the clients he serves the utmost professionalism. Knowing that in today’s insurance marketplace, turnaround time is key, Chad approaches each client in a timely manner to create a relationship with his clients that lasts a lifetime. His philosophy is: “No one is just a number.”
Chad also enjoys spending time with his family and girlfriend of three years and his favorite past time is playing golf.
Licensed Sales Agent
Licensed Property & Casualty Insurance Agent
Licensed Life Insurance Agent
“I believe knowledge is power! That is why I make it my top priority to educate my clients on all their insurance matters. Understanding how your coverage works to protect you and your family is critically important. I will work diligently to find the perfect solution between cost and coverage for each one of my clients!”
Customer Service Representative
“I’m here to work for you while handling your insurance interests as I would my own.”
Stacey, a native of South Louisiana, plays a vital role in Rick Roger’s team! She provides organized, friendly, and hands on assistance to every new and existing client. Stacey has a strong work ethic and a strong desire to serve every aspect of the agency. With over 20 years of customer relations experience, Stacey works to provide quality service and individual attention that each client expects and deserves.
Customer Service Representative
Krystle is new to the insurance industry. She has spent the past 5 years in the customer service industry and has continuously displayed a passion for the insurance business. Both Krystle’s mom and brother work in the industry. Krystle is always there to assist and does so with a smile on her face. Krystle enjoys a team atmosphere with the goal of helping other staff and the clients we service.
In her spare time, Krystle enjoys spending time with her family and her dog, Nixie. Krystle also enjoys baking, painting, and shooting pool.
After obtaining her Bachelors of Science in Marketing at The University of New Orleans, Chelsea Gutierrez rejoined the Rick Rogers team in early 2016.
A native of Naples, Florida, Chelsea was seduced by the eclectic charm of New Orleans and has resided here since 2009. Chelsea takes her flair for the arts and technology and couples that with excellent customer service, thus providing a well-rounded experience for both the agency and the clients serviced. Chelsea is currently working toward her P&C License and is excited to become further immersed in the insurance field.
In her spare time Chelsea enjoys merchandising at a local boutique and cuddling with her 10lb Miniature Schnauzer.
“I care about each client as if I am protecting my own property, auto, business, and life. My goal is to provide the best premium without compromising coverage.” – Mary
After obtaining a Marketing Degree from the University of New Orleans in 1997, Mary immediately immersed herself in the insurance industry. She has 20+ years of insurance experience ranging from management, sales, and claims- but most notably her excellent customer service skills.
Mary’s vast insurance experience has allowed her to specialize insurance solutions and services for every type of insurance need, whether it’s vacant land or multimillion-dollar properties. She is well versed in personal lines insurance as well as commercial exposures.
In her spare time, Mary relaxes by creating art through acrylic paintings on canvas and unique furniture restorations.